Frequently Asked Questions

Question 1

What is certificate verification?

Accepted Answer

(general_questions) Certificate verification is the process of confirming the authenticity and validity of educational certificates, professional certifications, and other credentials using our blockchain-powered verification system.

Question 2

How does your verification system work?

Accepted Answer

(general_questions) Our system uses advanced blockchain technology to create tamper-proof records of certificates. When a certificate is uploaded, we generate a unique digital fingerprint that can be verified at any time to confirm its authenticity.

Question 3

Who can use this platform?

Accepted Answer

(general_questions) ProofIt is built for anyone who needs to prove and verify ownership of digital files, including creators, developers, businesses, and organizations working with code, documents, contracts, and other digital assets.

Question 4

Is my data secure?

Accepted Answer

(general_questions) Yes, we use industry-standard encryption and blockchain technology to ensure your data is secure and tamper-proof. Your certificates are stored securely and can only be accessed by authorized parties.

Question 5

What are your pricing options?

Accepted Answer

(pricing_billing) We offer a single, flexible plan — $99 for the first 500 MB (1-year validity), which includes unlimited certificate uploads, advanced verification features, and priority support. After one year, additional storage is available at $59 per 500 MB.

Question 6

Is there a minimum charge for pay-per-upload?

Accepted Answer

(pricing_billing) Yes, there's a minimum charge of $104 per certificate, regardless of file size.

Question 7

What happens if I exceed my storage limit?

Accepted Answer

(pricing_billing) If you exceed your 500 MB storage limit, you can seamlessly purchase additional storage at $59 per extra 500 MB. We’ll notify you in advance when you’re nearing your limit, so you can expand your storage without losing access or interrupting your verification services.

Question 8

Can I switch between pricing plans?

Accepted Answer

(pricing_billing) Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle.

Question 9

Do you offer refunds?

Accepted Answer

(pricing_billing) Pay-per-upload charges are non-refundable once processing is complete.

Question 10

What file formats do you accept?

Accepted Answer

(upload_verification) All file types are supported, including documents, images, videos, code files, and archives up to unlimited.

Question 11

How long does verification take?

Accepted Answer

(upload_verification) Verification is typically instant. Once uploaded, your certificate is immediately processed and a verification certificate is generated.

Question 12

Can I verify certificates uploaded by others?

Accepted Answer

(upload_verification) Yes, if you have the certificate ID or verification link, you can verify any certificate that has been uploaded to our platform.

Question 13

What information is stored during verification?

Accepted Answer

(upload_verification) We store a cryptographic hash of your certificate, upload timestamp, and basic metadata. The actual certificate content is encrypted and securely stored.

Question 14

Can I delete uploaded certificates?

Accepted Answer

(upload_verification) Yes, you can delete certificates from your account. However, once deleted, the verification link will no longer be valid.

Question 15

Is this verification legally binding?

Accepted Answer

(legal_compliance) Our verification provides strong evidence of document authenticity and creation date, which can be valuable in legal proceedings. However, legal binding depends on jurisdiction and specific circumstances.

Question 16

Do you comply with GDPR?

Accepted Answer

(legal_compliance) Yes, we are fully GDPR compliant. You have the right to access, modify, or delete your personal data at any time.

Question 17

How long do you retain data?

Accepted Answer

(legal_compliance) We retain verification data for as long as your account is active. After account closure, data is retained for 7 years for legal compliance purposes.

Question 18

Can verification records be subpoenaed?

Accepted Answer

(legal_compliance) Yes, as with any digital records, our verification data can be subject to legal discovery processes in accordance with applicable laws.

Question 19

Do I need an account to verify certificates?

Accepted Answer

(account_support) No, anyone can verify certificates using a verification link or certificate ID. However, uploading certificates requires an account.

Question 20

How do I reset my password?

Accepted Answer

(account_support) Use the 'Forgot Password' link on the login page. We'll send you a secure reset link via email.

Question 21

Can I have multiple users on one account?

Accepted Answer

(account_support) Currently, each account is for individual use. We're developing team and enterprise features for multiple users.

Question 22

What support do you offer?

Accepted Answer

(account_support) We provide email support for all users, with priority support for subscription customers. Our typical response time is within 24 hours.

Question 23

Do you offer API access?

Accepted Answer

(account_support) Yes, we offer API access for enterprise customers who need to integrate our verification services into their existing systems.

Question 24

What browsers do you support?

Accepted Answer

(technical_questions) Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Question 25

Is there a mobile app?

Accepted Answer

(technical_questions) Currently, we offer a responsive web application that works well on mobile devices. A dedicated mobile app is in development.

Question 26

Do you have downtime for maintenance?

Accepted Answer

(technical_questions) We perform scheduled maintenance during low-traffic hours and aim for 99.9% uptime. Any planned downtime is announced in advance.

Question 27

How can I integrate with my existing systems?

Accepted Answer

(technical_questions) We offer REST API endpoints for integration. Contact our support team for documentation and integration assistance.

Question 28

Is ProofIt evidence legally valid?

Accepted Answer

(general_questions)

Yes — it proves authorship, priority & integrity using global standards.

Question 29

How many countries does ProofIt protect my work in?

Accepted Answer

(general_questions) Over 180 Berne Convention countries — including USA, EU, UK, Canada, China, Australia, and more

Question 30

Do I still need U.S. copyright registration?

Accepted Answer

(general_questions)

Only if you want to file a lawsuit for damages in U.S. Federal Court.

For takedowns and disputes — ProofIt is enough.

Question 31

Is ProofIt strong in China and the EU?

Accepted Answer

(general_questions)

Yes ?

China accepts blockchain evidence.

EU accepts electronic timestamps (eIDAS).

Question 32

Can ProofIt stop stolen listings on Amazon and other platforms?

Accepted Answer

(general_questions)

Absolutely ?

ProofIt is widely used for fast takedowns and IP dispute resolutions.

Question 33

Does ProofIt replace a patent?

Accepted Answer

(general_questions)

No — patents are filed separately.

But ProofIt proves your invention work came first and supports your patent case.

Question 34

If I am an architect, can ProofIt protect my designs?

Accepted Answer

(general_questions)

Yes ?

ProofIt protects architectural work including blueprint drawings, plans, CAD/BIM files, renderings, and interior concepts.

It proves you created the designs first and helps enforce rights if contractors, agencies, or competitors use your work without permission.

Question 35

If I’m a coder, can ProofIt protect my code?

Accepted Answer

(general_questions)

Yes ?

Code is protected as copyright.

ProofIt timestamps source code, scripts, and software files so you can prove authorship and stop unauthorized use or resale of your code.

Question 36

If I am a graphic designer, how does ProofIt protect my work?

Accepted Answer

(general_questions)

ProofIt protects logos, branding elements, illustrations, packaging, vector files, and other creative assets.

If someone misuses your designs, you have instant evidence to remove them and claim damages.

Question 37

If I am a musician or producer, does ProofIt protect my music?

Accepted Answer

(general_questions)

Yes ?

Protects beats, compositions, lyrics, stems, and project files — and lets you enforce rights when tracks are uploaded or monetized without permission.

Question 38

If I am a writer or copywriter, can ProofIt protect my text?

Accepted Answer

(general_questions)

Absolutely ?

Books, scripts, blogs, ad copy, listing descriptions — all protected.

If your words are copied, you can prove they were yours first.

Question 39

If I am a photographer, how does ProofIt protect my photos?

Accepted Answer

(general_questions)

ProofIt locks in ownership of RAW and high-res originals.

If your images are stolen for commercial use, you can force removal and pursue compensation.

Question 40

If I am a YouTuber or video creator, can ProofIt protect my videos?

Accepted Answer

(general_questions)

Yes ?

Protects full videos, raw footage, thumbnails, and scripts — and helps you take down stolen reuploads or monetized copies.

Question 41

If I am an influencer or content creator, does ProofIt help me?

Accepted Answer

(general_questions)

100% ?

Protects posts, stories, branded visuals, and viral content — giving you leverage when agencies or brands reuse your content without approval.

Question 42

If I have a product idea, will ProofIt help me?

Accepted Answer

(general_questions)

Yes ?

ProofIt protects every stage of your product development, including:

Sketches & concept drawings

Prototypes & CAD/3D models

Packaging and branding designs

R&D notes and functionality documentation

Marketing claims & product description

Photos and visual development history

ProofIt timestamps each version on blockchain so you can prove:

? You created the idea first

? Files are original & unchanged

? You have continuous development history

? No one else can claim ownership later

This is crucial when dealing with manufacturers, agencies, investors, and competitors.

Question 43

What is AI-based verification in Proofit?

Accepted Answer

(proofit_ai_verification) AI-based verification allows users to upload files (image, PDF, audio, or video) and automatically check if similar content already exists in the system.

Question 44

How does Proofit detect matching certificates?

Accepted Answer

(proofit_ai_verification) Proofit converts uploaded files into AI embeddings (vector representations) and compares them against stored certificate data using advanced similarity search.

Question 45

What does “Match Percentage” mean?

Accepted Answer

(proofit_ai_verification) Match Percentage indicates how much of your uploaded file (pages, frames, or segments) matched a certificate in the database.

Question 46

What does “Similarity” mean?

Accepted Answer

(proofit_ai_verification) Similarity measures how closely the matched content resembles your uploaded file based on AI vector comparison.

Question 47

Why can two different files show high similarity?

Accepted Answer

(proofit_ai_verification) AI similarity compares patterns and structure. Sometimes files with similar layout, formatting, or background elements may produce high similarity scores.

Question 48

Does 100% Match Percentage mean the files are identical?

Accepted Answer

(proofit_ai_verification) Not necessarily. It means all analyzed sections found matches, but similarity score determines how close the content actually is.

Question 49

What file formats are supported for verification?

Accepted Answer

(proofit_ai_verification) Proofit supports images, PDFs, audio files, videos, and certain compressed formats (ZIP) containing supported file types.

Question 50

Can I upload multiple files at once?

Accepted Answer

(proofit_ai_verification) Yes, Proofit can process compressed (ZIP) files and analyze all supported content inside them.

Question 51

Is the verification process automatic?

Accepted Answer

(proofit_ai_verification) Yes, the system automatically extracts features and performs AI comparison without manual intervention.

Question 52

What happens if no match is found?

Accepted Answer

(proofit_ai_verification) If no match meets the similarity threshold, the system will return zero matching certificates.

Question 53

Is my uploaded file stored permanently?

Accepted Answer

(proofit_ai_verification) Uploaded files are processed securely. Storage policies depend on system configuration and retention settings.

Question 54

Can the system detect partial matches?

Accepted Answer

(proofit_ai_verification) Yes. Proofit can detect partial matches such as specific pages in a PDF or specific frames in a video.

Question 55

How accurate is the AI verification?

Accepted Answer

(proofit_ai_verification) Accuracy depends on content type and quality. The system uses advanced vector search to maximize detection reliability.

Question 56

What is the similarity threshold?

Accepted Answer

(proofit_ai_verification) Similarity threshold defines the minimum confidence score required for a match to be considered valid.

Question 57

Can I adjust the similarity threshold?

Accepted Answer

(proofit_ai_verification) Yes, administrators can configure threshold settings depending on verification sensitivity requirements.

Question 58

Does the system support large-scale searches?

Accepted Answer

(proofit_ai_verification) Yes. The system is built to scale and can handle millions of stored certificates efficiently.

Question 59

How does video verification work?

Accepted Answer

(proofit_ai_verification) Videos are broken into frames, each frame is analyzed, and matching statistics are calculated based on frame-level matches.

Question 60

How does PDF verification work?

Accepted Answer

(proofit_ai_verification) PDFs are processed page by page. Each page is converted into embeddings and matched individually.

Question 61

How does audio verification work?

Accepted Answer

(proofit_ai_verification) Audio files are converted into spectrogram representations and compared using AI embeddings.

Question 62

Can the system detect modified or edited documents?

Accepted Answer

(proofit_ai_verification) Yes. Even if small edits are made, AI may still detect structural or visual similarity.

Question 63

Does image resolution affect verification?

Accepted Answer

(proofit_ai_verification) Higher-quality images may produce better embeddings, improving matching accuracy.

Question 64

What does “Average Similarity” represent?

Accepted Answer

(proofit_ai_verification) Average Similarity shows the average AI confidence score across all matched sections.

General Questions
19 questions

Pricing & Billing
5 questions

Upload & Verification
5 questions

Legal & Compliance
4 questions

Account & Support
5 questions

Technical Questions
4 questions

Proofit AI Verification
28 questions

Still have questions?

Frequently Asked Questions

General Questions19 questions

What is certificate verification?

How does your verification system work?

Who can use this platform?

Is my data secure?

Is ProofIt evidence legally valid?

How many countries does ProofIt protect my work in?

Do I still need U.S. copyright registration?

Is ProofIt strong in China and the EU?

Can ProofIt stop stolen listings on Amazon and other platforms?

Does ProofIt replace a patent?

If I am an architect, can ProofIt protect my designs?

If I’m a coder, can ProofIt protect my code?

If I am a graphic designer, how does ProofIt protect my work?

If I am a musician or producer, does ProofIt protect my music?

If I am a writer or copywriter, can ProofIt protect my text?

If I am a photographer, how does ProofIt protect my photos?

If I am a YouTuber or video creator, can ProofIt protect my videos?

If I am an influencer or content creator, does ProofIt help me?

If I have a product idea, will ProofIt help me?

Pricing & Billing5 questions

What are your pricing options?

Is there a minimum charge for pay-per-upload?

What happens if I exceed my storage limit?

Can I switch between pricing plans?

Do you offer refunds?

Upload & Verification5 questions

What file formats do you accept?

How long does verification take?

Can I verify certificates uploaded by others?

What information is stored during verification?

Can I delete uploaded certificates?

Legal & Compliance4 questions

Is this verification legally binding?

Do you comply with GDPR?

How long do you retain data?

Can verification records be subpoenaed?

Account & Support5 questions

Do I need an account to verify certificates?

How do I reset my password?

Can I have multiple users on one account?

What support do you offer?

Do you offer API access?

Technical Questions4 questions

What browsers do you support?

Is there a mobile app?

Do you have downtime for maintenance?

How can I integrate with my existing systems?

Proofit AI Verification28 questions

What is AI-based verification in Proofit?

How does Proofit detect matching certificates?

What does “Match Percentage” mean?

What does “Similarity” mean?

Why can two different files show high similarity?

Does 100% Match Percentage mean the files are identical?

What file formats are supported for verification?

Can I upload multiple files at once?

Is the verification process automatic?

What happens if no match is found?

Is my uploaded file stored permanently?

Can the system detect partial matches?

How accurate is the AI verification?

What is the similarity threshold?

Can I adjust the similarity threshold?

Does the system support large-scale searches?

How does video verification work?

How does PDF verification work?

How does audio verification work?

Can the system detect modified or edited documents?

Does image resolution affect verification?

What does “Average Similarity” represent?

Why is Match Percentage high but Similarity lower?

Can Proofit detect duplicated certificates?

Is the verification secure?

Can this system be used for fraud detection?

What technology powers the verification engine?

Does the system support future format expansion?

Still have questions?

General Questions
19 questions

Pricing & Billing
5 questions

Upload & Verification
5 questions

Legal & Compliance
4 questions

Account & Support
5 questions

Technical Questions
4 questions

Proofit AI Verification
28 questions